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Home » About Boobalou » How To Order, Delivery & Returns Information, Privacy Policy

How To Order, Delivery & Returns Information, Privacy Policy

Ordering with Boobalou

Our product categories are in drop down menus under Eco Lady, Eco Baby, Eco Home and Eco Living. Otherwise you can use the search bar to find a specific product. We are always here to help, if there is anything you can not find please email us any time.

To place an order simply click ‘Add To Cart’. You can select quantities before adding to the cart and before checking out. If you can not add an additional quantities it means you have the last item left in stock.

You can view your ‘Shopping Bag’ or ‘checkout’ at any time by clicking on items(s)-amount next to the little shopping trolly icon located at the top right of each page.

When checking out please make sure we have the correct shipping address. If the shipping address is different to the billing address please tick ‘Ship to a different address’ under ‘the Shipping Address option and fill in the correct shipping details.

If your order is a gift please add a note when checking out. We can include a personal message from you to the receiver.

Please also add a note if you require a paper invoice as we do not usually include a paper invoice.

Payment Options

When checking out you have two payment options, Paypal or our preferred method via Bank Transfer.

If you choose via bank transfer you will receive our bank details to make the payment. Once funds are cleared we will post your order to you.

For Paypal payments you do not need a Paypal account. You will be automatically directed to Paypal where you can choose the pay with card option. Payment details will be entered through Paypal which is a secure network.

Once we have received your order you will receive a confirmation email from us. Please check spam/junk if you’re waiting on a reply or a dispatch email etc

Delivery Information

We aim to dispatch your order within 2-5 workings days Monday to Friday and 3-6 working days in the school holidays and bank holidays.

UK orders over £50 will receive free 2nd Class delivery. Orders under £50 we charge a flat rate of £2.95 for 2nd Class post and £3.50 for 1st Class post through royal mail.

We can offer Recorded Delivery or Special Delivery, please email us for a quote.

For large orders we may use a courier service.

We ship worldwide, with the exception of Canada and USA. There is a flat rate International Shipping cost of £8.95. If this shipping cost is much higher we may contact you before sending your order, giving you a corrected shipping quote – at which point you can either agree to proceed and pay any additional amount, or cancel your order. Boobalou is not responsible for any customs fees that may occur. If you are ordering from outside the EU and your order is over £15 a customs fee may occur.

You will receive your order either in reused, recyclable or biodegradable packaging. Green mail bags are biodegradable and pink mail bags are recyclable. You can also choose plastic free packaging at the checkout page.

What if your order doesn’t arrive when you expect?
Although we make every effort to dispatch your item as soon as practically possible, (subject to product availability and any delays caused by peak or holiday periods), we ask that you allow up to 15 calendar posting days for delivery in the event that the post takes a little longer than anticipated, as recommended by Royal Mail.

If your U.K. delivery is overdue, please contact us by email at: info@boobalou.co.uk

We usually obtain proof of posting with all orders from Royal Mail. If your order has been lost in the post or delayed, we will deal with the claim on your behalf, and will issue a refund once compensation has been received from Royal Mail. Royal Mail will contact you in writing and ask for confirmation that the package has not been received or has been delayed. Please provide this information to Royal Mail as soon as possible to avoid any delays with the claim.

Returns

We can offer a refund or exchange an item returned within 14 days of delivery. You must email us within 7 days of receiving the goods to qualify for a refund. Unless an item is faulty the cost of returning the goods are the customers responsibility. Goods must be returned unused, undamaged and in original packaging then we can issue a full refund, exclusive of any postage paid. If an item is returned used or damaged we will return the item without a refund or exchange. Please email us at info@boobalou.co.uk if you would like to return an item.

For hygiene reasons we unable to offer a refund or exchange on the following products:

Cloth Sanitary Pads
Menstrual Cups
Cloth Tampons
Menstrual Sponges

When posting an item back to us please obtain a certificate of postage. We can not refund or exchange items that fail to reach us. However, with a certificate of postage you should be able to claim compensation from Royal Mail.

To return your product, you should post your product to: 82 Spelthorne Lane Ashford Middlesex United Kingdom TW15 1UH.

Unless your item is faulty you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning goods over £30, you should consider using a trackable shipping service or purchasing insurance. We do not guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a 7 working days.

Privacy Policy
When ordering we will need you name, address, email address. We may use this information to inform you of promotions or products. Please email us if you would prefer not to receive this information. We will not forward any personal information about you to any third parties.